Scenario
A driver reaches a stop and needs to complete proof of delivery using the customer verification code.
What you will do
Before you start
Example inputs
Steps
Open the mobile app.
Complete this step before moving to the next workflow state.
Open the assigned route or mission.
Complete this step before moving to the next workflow state.
Review mission details.
Complete this step before moving to the next workflow state.
Start the mission if required.
Complete this step before moving to the next workflow state.
Tap the proof or completion action.
Complete this step before moving to the next workflow state.
Enter the customer 5-digit code.
Complete this step before moving to the next workflow state.
Submit verification.
Complete this step before moving to the next workflow state.
Confirm success state.
Complete this step before moving to the next workflow state.
Review proof details in the web panel.
Complete this step before moving to the next workflow state.
Success checklist
Common mistakes
Customer gives an expired or incorrect code.
Driver enters extra spaces or wrong digits.
Mission is not in a status that can be proofed.
Dispatcher expects photo/signature proof, which Rouptimize does not claim.
Related docs
Related product pages
Ready for the next dispatch step?