Privacy Policy

Rouptimize is an Australia-based delivery operations software provider. Rouptimize provides route optimization, dispatch, mission management, customer tracking, proof of delivery, reporting, billing, support, and integration services.

This Privacy Policy applies when people visit the Rouptimize website, submit a form, use the web dispatcher or driver mobile app, open a customer tracking page, communicate with support, complete checkout, use an integration, or access an authorized administrative surface.

Rouptimize controls personal information collected for its own website, account administration, billing, security, support, and business operations.

For recipient, driver, employee, contractor, mission, route, proof, and operational data entered or managed by a customer company, that company generally decides why and how the information is used. Rouptimize processes the information to provide the service. A request about customer-controlled data may be referred to the relevant customer company.

A customer tracking link uses a long, expiring token and can display delivery status, recipient name and address, time-window information, assigned driver and vehicle details, and recent driver or vehicle location while the mission is in progress. Anyone who obtains a valid link can access that page until the link expires or becomes inactive, so recipients and customers must not forward it unnecessarily.

Proof of delivery can include a customer code, a typed recipient or signature name, a note, and an uploaded photo or file. Customer companies decide when these features are appropriate and must give recipients and drivers any notices required for that collection.

Rouptimize is based in Australia. Personal information can be processed or stored in Australia, the United States, and other countries where Rouptimize or its service providers operate infrastructure or support the service. Provider locations can change as infrastructure and delivery routes change.

When applicable law regulates an overseas disclosure, Rouptimize uses reasonable contractual, technical, organisational, and provider-assessment safeguards and takes other steps required for the transfer. Individuals can contact the privacy team for current information about relevant provider locations.

To make a request, email privacy@rouptimize.com and describe the information or account involved. Rouptimize may verify identity and authority before disclosing or changing information. Some requests involving customer-controlled data require coordination with the customer company.

The driver mobile app requests foreground location permission and can separately request background location permission. Location, motion, and orientation data is collected only when the driver has granted the required permission and has an active route navigation session with work still in progress.

Background location allows tracking to continue when a driver opens Google Maps, Waze, another navigation app, another Rouptimize screen, or locks the device during an active route. Streaming pauses or stops when permission is denied or revoked, the navigation session ends, the route is completed, or the product no longer considers the route active.

Privacy questions or complaints can be submitted to privacy@rouptimize.com or through the contact page. Include enough detail for the issue to be identified, but do not send passwords, payment card details, API secrets, or unnecessary customer data.

Rouptimize will acknowledge and investigate a complaint, may request identity or supporting information, and will respond within a reasonable time. If an Australian privacy concern remains unresolved, the individual may contact the Office of the Australian Information Commissioner at oaic.gov.au.

Rouptimize uses cookies, browser local storage, mobile secure storage, application storage, and similar technologies for language routing, authentication, preferences, security, checkout, route navigation, and service operation. The Cookie Policy identifies the current first-party technologies and explains user controls.

Rouptimize is a business delivery operations product and is not directed to children. Customer companies must not knowingly use the service to collect children's personal information unless they have a lawful reason, appropriate notices, and any required consent.

Rouptimize may update this policy when its services, providers, or legal obligations change. The current version is published on this page with its effective and last-updated dates. Material changes may also be communicated through the website, service, or email.

For privacy questions, requests, or complaints, contact privacy@rouptimize.com or use the contact page.