Scenario
Drivers are on the road, and the dispatcher needs visibility into active delivery work.
What you will do
Open live monitoring.
Select branch.
Select a driver.
Review live location and vehicle details.
Review today's missions.
Understand stale or missing updates.
Before you start
Driver is assigned active work.
Driver is signed in to the mobile app.
Location permission and streaming are enabled where required.
Dispatcher has monitoring access.
Example inputs
One active driver with an assigned route.
At least one mission in progress or assigned.
Steps
01
Open the monitoring page.
Complete this step before moving to the next workflow state.
02
Select the correct branch.
Complete this step before moving to the next workflow state.
03
Choose a driver.
Complete this step before moving to the next workflow state.
04
Review marker location on the map.
Complete this step before moving to the next workflow state.
05
Check vehicle, speed, and last update.
Complete this step before moving to the next workflow state.
06
Review today's assigned missions.
Complete this step before moving to the next workflow state.
07
Compare mission status with route progress.
Complete this step before moving to the next workflow state.
08
Troubleshoot stale location if needed.
Complete this step before moving to the next workflow state.
Success checklist
Dispatcher can see selected driver context.
Last update is recent when mobile streaming is active.
Today's missions are visible.
Missing or stale location has a clear next action.
Common mistakes
Driver denied mobile location permission.
Driver is signed out.
Dispatcher selected the wrong branch.
Route is assigned for a different date.
Related docs
Related product pages
Ready for the next dispatch step?