Billing and support

Troubleshooting

Resolve common setup, import, route optimization, dispatch, mobile, proof, monitoring, report, credit, and support issues.

Goal

Give users a fast place to resolve common problems.

Who it is for

All Rouptimize users.

Expected result

User can identify the likely cause and next action.

Prerequisites

Access to the affected workflow

Steps

01

Check access and setup

Confirm company verification, branch access, roles, permissions, vehicles, drivers, and depots.

02

Check mission and route data

Review import validation, coordinates, skills, capacity, time windows, and unassigned mission states.

03

Check mobile, proof, and monitoring

Confirm driver assignment, mobile login, location permission, proof status, and streaming state.

04

Check billing and support

Review credit balance and open a support ticket if the issue needs help from Rouptimize.

Field definitions

Error message
Missing data
Permission
Branch/date filter
Mobile permission
Credit balance
Support ticket

Troubleshooting

Use the page section matching the visible error.

Document the visible error before opening a support ticket.

Avoid sharing real customer data in support requests.

Need to try it with your own route data?

Start with the full dispatch workflow and 200 scheduled order credits.

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