Goal
Give users a fast place to resolve common problems.
Who it is for
All Rouptimize users.
Expected result
User can identify the likely cause and next action.
Prerequisites
Access to the affected workflow
Steps
01
Check access and setup
Confirm company verification, branch access, roles, permissions, vehicles, drivers, and depots.
02
Check mission and route data
Review import validation, coordinates, skills, capacity, time windows, and unassigned mission states.
03
Check mobile, proof, and monitoring
Confirm driver assignment, mobile login, location permission, proof status, and streaming state.
04
Check billing and support
Review credit balance and open a support ticket if the issue needs help from Rouptimize.
Field definitions
Error message
Missing data
Permission
Branch/date filter
Mobile permission
Credit balance
Support ticket
Troubleshooting
Use the page section matching the visible error.
Document the visible error before opening a support ticket.
Avoid sharing real customer data in support requests.
Related product pages
Related tutorials
Need to try it with your own route data?