Goal
Explain support ticket workflow.
Who it is for
Company admins and support users.
Expected result
User can contact support and follow the conversation from the web panel.
Prerequisites
Signed-in web user with support access
Steps
01
Create a ticket
Open support settings, enter a subject and message, and attach relevant files where needed.
02
Review ticket threads
Open recent tickets, inspect status and messages, and reply from the thread view.
03
Understand closed tickets
Closed tickets can be reviewed, but replies may be disabled depending on status.
Field definitions
Subject
Message
Attachment
Ticket status
Last message at
Sender type
Troubleshooting
Attachment upload fails.
Ticket thread is not selected.
Ticket is closed.
User lacks support access.
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